Refund and Returns Policy
Effective Date: 06/10/2025
Company: Biodentram Private Limited
Brand: Mixlic.com
Contact: mixliccare@gmail.com | +91 6306268996
Address: Kaserua Kala, Sahso, Prayagraj – 221507, India
Shipping Policy
Order Processing
All orders on Mixlic.com are processed within 1–2 business days and shipped only on working days (excluding Sundays and public holidays).
Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad) | 3–5 business days |
| Tier 2 & Tier 3 Cities | 5–7 business days |
| Remote/Interior Locations | 7–10 business days |
Delays may occur due to unforeseen circumstances like courier issues, strikes, or natural calamities.
Shipping Charges
- Free shipping on orders above ₹500.
- A nominal delivery fee may apply for orders below ₹500 (shown at checkout).
Tracking Orders
Once shipped, a tracking link will be sent via SMS/Email. Orders can also be tracked directly through the courier partner’s website.
Refund & Return Policy
At Mixlic.com, your satisfaction is our top priority. If you are not fully happy with your purchase, we offer a 7-day easy return policy.
Eligibility for Returns
- Returns must be requested within 7 calendar days of delivery.
- Product must be unused, unopened, and in original packaging with a valid invoice.
Returns NOT accepted for:
- Opened, used, or tampered products
- Items bought under clearance, discount, or promotional offers
Return Process
- Contact us at biodentram@gmail.com or +91 6306268996 within 7 days of delivery.
- Share your order number and reason for return.
- Once approved, send the product back to:
Biodentram Private Limited, Kaserua Kala, Sahso, Prayagraj – 221507, India
Return shipping charges are borne by the customer unless the product delivered is damaged, defective, or incorrect.
Refund Process
- Refunds are initiated after inspection of the returned product.
- Refund is processed within 7–10 business days to your original payment method.
- Products not meeting policy conditions will be shipped back to you.
Replacement Policy
- For damaged, defective, or wrong products, a free replacement is offered.
- Report issues within 48 hours of delivery along with photo/video proof.
Important Notes
- Policy applies only to purchases made on Mixlic.com.
- Products purchased via distributors, retail outlets, or third-party websites follow their respective policies.
Need Help?
For shipping or return-related queries, contact us:
Email: mixliccare@gmail.com
Phone: +91 6306268996
Website: mixlic.com